Delivery & Returns Policy
Delivery Policy
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The dispatch date is the date that we send the item, not the date that it is delivered. For orders that are accepted, unless we inform you otherwise in the order process, we will dispatch the product you have ordered within 5-7 days of the order.
Postage and packaging only covered addressed in the UK.
Delivery costs will be included in the price of some products, but not all. If delivery charges apply we will tell you during the order process. We reserve the right to change the delivery costs at any time.
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Products will be sent out with a first class postage and delivered by Royal Mail.
According to Royal Mail, estimated delivery times for first class postage is 1-2 days.
It is your responsibility to ensure that the postal information you input for delivery is correct. Errors in the address may cause unnecessary delay and/or result in unsuccessful delivery of your items.
If anything is missing, incorrect or damaged on delivery or your order, please contact us immediately, to be eligible for a replacement or refund based on the original price you paid for the product.
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For our full terms on our delivery policy, see section 5 on “Dispatch and Delivery” in our full terms & conditions or contact us with any queries.
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Return & Refund Policy
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Products can be returned only in the country in which they were originally purchased.
1. Return - change of mind
You may change your mind and return an undamaged/unused product up to 14 days after the date your product was delivered to you. For this, products must be undamaged/unused products and be returned along with their undamaged/unused accessories and undamaged / unused original packaging.
To change your mind and return your product, please contact us and return the undamaged/unused product within 14 days of the date your product was delivered to you, to be eligible for a refund based on the price you originally paid for the product. If you attempt to submit a return after this 14 day period, we may offer a credit note instead of a refund, or neither.
For “change of mind” returns where there is no-fault with the order or product, you are responsible for the cost of its return to us.
Please return products and any accessories, unused and in their original packaging and enclose the full name and email used to make the original order, as well as the order number, which can be found in the subject of your confirmation email (further details will be sent once return request submitted to us, including postal address for return to be sent to).
You refund may be impacted if the product returns to us having had its value reduced.
For our full terms on our returns policy, see section 8 on “Returning your order (including missing order)” in our full terms & conditions or contact us with any queries.
2. Return - incorrect or damaged product
You have up to three days after the date your product was delivered to you, to report your order incorrect or damaged.
To report your order incorrect or damaged, please contact us immediately, to be eligible for a replacement or refund based on the original price you paid for the product. If you attempt to report your order incorrect or damaged after this three day period, we may offer a credit note instead of a refund, or neither.
Where relevant, we will either ask you to return the product to us within three days of receipt or to take a photo of the product before returning it back to us.
For returns of incorrect or damaged products, we are responsible for the cost of the postage for its return to us. Please return products and any accessories in their original packaging and enclose the full name and email used to make the original order, as well as the order number, which can be found in the subject of your confirmation email (further details will be sent as part of returns request by us, including postal address for return to be sent to).
If you product is delivered incorrect or damaged and you request for a replacement product (of the exact same product) instead of a refund, we are responsible for the cost of the postage to you.
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Please note it is not our policy to offer both a replacement product and a refund.
For our full terms on our returns policy, see section 8 on “Returning your order (including missing order)” in our full terms & conditions or contact us with any queries.
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3. Refund
You may be eligible for a full or partial refund of the price you originally paid for a product (not including delivery) if:
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You change your mind and request to cancel your order before dispatch
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You change your mind and return an undamaged/unused product within 14 days of the date your product was delivered to you
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You report your order missing, incorrect or damaged immediately and return product (if requested), within three days of the date your product was delivered to you
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We are unable to complete your order
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If you are eligible for a refund, we will make the reimbursement using the same means of payment as you used for the initial transaction.
If you have cancelled your order before dispatch, we will process your refund within 14 days of us confirming this.
If you are returning a product due to a change of mind, we will process your refund within 14 of us receiving your return.
If you are returning a product due to a missing, incorrect or damaged product, we will process your refund within 14 days of us receiving your return.
If you have reports missing, incorrect or damaged product and we have not asked you to return the product, we will process your refund within 14 days of us confirming this.
Refunds may not always be for the full amount that you originally paid and may not include delivery.
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You may be offered a partial refund instead of a full refund of the price you originally paid for a product or a refund may be retracted if, after changing your mind and returning an undamaged/unused product within 14 days of the date your product was delivered to you, the product returns to us having had its value reduced by:
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Any handling of it beyond what is necessary to check whether the product is as expected
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Any original accessories not being included
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The original packaging being damaged / not reusable
You may be eligible for a full or partial refund of the delivery price you originally paid for an order if:
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You change your mind and request to cancel your order before dispatch
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You report your order missing, incorrect or damaged immediately and return product (if requested), within three days of the date your product was delivered to you
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We are unable to complete your order
This may result in us deducting an amount to reflect that reduction in value from the sum we refund to you.
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For our full terms on our refund policy, see section 9 on “Refunds and Credit notes" in our full terms & conditions or contact us with any queries.
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4. Credit note
You may be offered a credit note by us, instead of a refund, for the full or partial price you originally paid for a product (not including delivery) if:
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You change your mind and request to return an undamaged/unused product after 14 days of the date your product was delivered to you
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You report your order missing, incorrect or damaged, after three days of the date your product was delivered to you
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You may be offered a credit note for the partial instead of full price you originally paid for a product or a credit note may be retracted if:
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After changing your mind and requesting to return an undamaged/unused product after 14 days of the date your product was delivered to you, the product returns to us having had its value reduced by any handling of it beyond what is necessary to check whether the product is as expected, any original accessories are not included or the original packaging is not reusable. This may result in us deducting an amount to reflect that reduction in value from the sum we refund to you.
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For our full terms on our credit notes, see section 9 on “Refunds and Credit notes" in our full terms & conditions or contact us with any queries.